Cookie Policy

Last updated: October 14, 2025

Important Notice

Book & Go is a B2B SaaS software provider that licenses technology to sports clubs and facilities. This Cookie Policy applies only to our corporate website at https://bookandgo.app. If you are an end user of a club that uses our software, please refer to that club's cookie policy.

1. Scope of This Cookie Policy

This Cookie Policy explains how Book & Go ("we," "us," or "our") uses cookies and similar technologies on our corporate website at https://bookandgo.app.

This policy does NOT cover:

  • Applications, websites, or mobile apps operated by our clients (sports clubs, fitness centers, etc.) using our Platform
  • Cookie policies configured by our clients for their end users
  • Third-party websites or services not controlled by Book & Go

Our clients are responsible for establishing their own cookie policies and obtaining necessary consents from their end users in accordance with applicable laws.

2. What Are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Book & Go) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

3. Why Do We Use Cookies on Our Website?

We use cookies on bookandgo.app (our corporate marketing website) for several reasons:

  • Essential Cookies: Some cookies are essential for the operation of our website. They enable you to navigate our website and use its features.
  • Performance and Analytics Cookies: These cookies help us understand how potential clients interact with our website by collecting and reporting information anonymously.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced, more personalized features.
  • Marketing Cookies: These cookies may be used to deliver relevant information about our services to prospective clients.

Note: Cookie usage within client applications (the software our clients use to serve their end users) is configured by each client independently. We provide the technology; clients control the cookie policies for their end users.

4. Types of Cookies We Use

4.1 Essential Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features, such as access to secure areas.

Cookie NamePurposeDuration
session_idMaintains user sessionSession
auth_tokenAuthentication7 days

4.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience.

ServicePurposeDuration
Google AnalyticsWebsite analytics and reportingUp to 2 years

4.3 Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization.

Cookie NamePurposeDuration
languageRemembers language preference1 year
themeStores display preferences1 year

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of our services and deliver advertisements. These include:

  • Google Analytics: To understand how visitors use our website
  • SendGrid: For email delivery and analytics
  • Stripe: For payment processing and fraud prevention

6. How Can You Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences in several ways:

6.1 Browser Controls

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

6.2 Opt-Out Tools

You can opt out of specific third-party cookies:

7. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies including:

  • Web Beacons (Pixel Tags): Tiny graphics with unique identifiers that track online movements and email opens.
  • Local Storage: HTML5 local storage for storing user preferences and settings.
  • Session Storage: Temporary storage that is cleared when the browser is closed.

8. Do-Not-Track Signals

Some browsers incorporate a Do-Not-Track (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no industry standard for how to respond to DNT signals. At this time, we do not respond to DNT browser signals or mechanisms.

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Need Help?

If you have any questions about this Cookie Policy or how we use cookies, please don't hesitate to contact us at support@bookandgo.app.